Consumer protection
For complaints regarding purchased products or services, you may contact the Romanian National Authority for Consumer Protection (ANPC).
Alternative dispute resolution
The national platform for alternative dispute resolution is available at anpc.ro, SAL section.
Online dispute resolution
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.
Contact us first
Before resorting to these procedures, please contact us directly — in most cases we can resolve the issue quickly and amicably.